For new consoles: We will generally always open new consoles as most do not come sealed. We carefully inspect the console to confirm that it is in new condition with no noticeable defects - photos are available, if requested.
For used consoles: Due to the nature of handheld consoles, we will send photos for approval for ALL used handheld consoles, regardless if photos have been requested.
Please look over the photos to ensure you are satisfied with its condition - if you have any concerns about an item's condition, please reach out to us as soon as possible; if not, please accept the photos so that the console can be prepared for shipment.
Failure to approve/respond to photos within 5 business days will result in an order cancellation, so please respond to the photos as soon as you can. We apologize for the inconvenience.