Can I cancel my order? (in-stock item)

 

As a general rule, once your order has been placed it cannot be cancelled. Should however special circumstances apply, a cancellation is possible and a restocking fee of 15% will be deducted from your ordered items' value, the minimum fee being $10.00. Solaris Japan reserves the right to decide on a case-by-case basis whether to accept a cancellation request or not.

Orders that have already been shipped cannot be cancelled. Customers who want to return a shipped order may refer to our return policies.