We are able to send you photos for most items*; however, we cannot send photos until you've placed an order. Once you’ve made your purchase, please put in your order notes that you’d like photos of your item (we can't guarantee a photo request if requested AFTER the order has been placed, so please ensure you include this in the order notes). We will then take photos, send them to you and wait for you to approve them. Once you approve the photos we will ship your item.
If you’re unhappy with the condition of your item, we will issue a full refund. Please note, however, that defects in condition must be CLEARLY VISIBLE in the provided photos in order for a full refund to be approved. Cancellation requests NOT due to an item's condition will have standard cancellation fees applied. If you have ordered multiple items, only the clearly defective item can be refunded in full. All other item cancel requests will incur our standard cancellation fees.
Requesting photos will delay the processing of your order. It will take about 2-4 business days after you place your order to receive the photos. Photos will then be emailed to you for approval. Thank you for your understanding and sorry for any inconvenience.
Regarding pre-owned item conditions:
Solaris Japan uses the following system to rate the condition of pre-owned items:
4 Star Rating: Very good condition with minor signs of usage
3 Star Rating: Good condition with some signs of usage
2 Star Rating: Average condition with several signs of usage or damage
1 Star Rating: Very used condition with obvious signs of usage or damage
All pre-owned items come complete with accessories and in box. If you would like to confirm contents of a pre-owned item, please request photos during checkout.
Please note that any pre-order or initial release bonuses are usually not included. DLC codes included with pre-owned games are not guaranteed to be valid.
*Photos will not be sent for brand-new items that have been released in the past 10 years old and are less than ¥20,000 in value.