Why did you charge me twice?

We didn't do it, we swear!

If you notice you've received multiple charges from us (usually for the same amount) then this is likely a technical error and not two actual charges. 

Why does it happen?

(From Wise)

Payment gateways may authorize multiple charges in error or because of a technical problem.

In most cases, the money for duplicate transactions is sent back to your balance within a week so it may be worth waiting.

(From us)

We only receive one payment for an order. So unless you've received order confirmation emails for two different orders, it's probably your bank and should resolve on its own. 

What should you do?

First: contact your bank if the duplicate charge is still showing on your account after 48h.

They can usually resolve the issue with a duplicate charge showing or confirm if there's anything to worry about. 

Then: if after one week you still see the charge pending, contact us. We'll scan all the payments we've received to confirm whether you actually did end up paying us twice.