Placing an Order
Before and After you order
Before you place an order
- Notice: Language for DVDs, Blu-Rays, CDs, and Games
- My item has a defect I didn't notice in the photos you sent!
- Why am I being asked to submit information for identity verification?
- WARNING about FOTS Japan, Insight, Pulchra, B'full and Apricot Blossom
- The official product photos show additional figures - do these come included?
- What payments do you accept?
After you place your order
- Pending Shipping Method Change
- Why did you charge me twice?
- Will prices fluctuate in USD? Can I get a refund if so?
- How to write a product review
- Solving a problem with your order
- Can I return a DEFECTIVE item?