What is the customs process?

All fees and taxes associated with importing the order are the responsibility of the customer and are not included in the order price or eligible for reimbursement. There is no import duty or tax on games or toys for customers in the USA.

Customs authorities may open packages for inspection and ask for additional paperwork such as invoices or proofs of payment. You can find the invoice for your order in your user account.

In some cases, customs authorities fail to notify the addressee about their shipment being held in customs. Solaris Japan sends out a notification once a shipment has arrived in customs, provided that the chosen shipping method includes tracking. We encourage our customers to keep an eye on the tracking progress and get in touch with local customs authorities or postal services, in case the tracking does not update for more than four days. After a storage period of usually two weeks, the shipment will be sent back to us as "not claimed by addressee". Please see Undelivered Orders for further information.

Solaris Japan DOES NOT collect custom fees. Custom fees go to your country's government.