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  1. Solaris Japan
  2. Customs & Shipping

Customs & Shipping

Customs and shipping problems and questions can be found here.

Solaris Japan Shipping Protection

  • What is shipping protection?
  • What is covered under shipping protection?
  • Can I add shipping protection to my order?
  • How do I add shipping protection to my order?
  • Do all orders include shipping protection?
  • My package arrived damaged - how do I file a damage claim?
See all 12 articles

Shipping

  • Increase in JP Post Shipping Rates [JUNE 2022]
  • My FedEx package arrived with damage. What should I do?
  • Understanding JP Post's tracking updates
  • How do we pack your package?
  • Why hasn't my tracking updated [Saver Shipping]?
  • If my order ships late, can I be compensated since I chose Regular/Express shipping?
See all 17 articles

Customs

  • [RESOLVED] 🇮🇪 Issues with shipments to Ireland 🇮🇪 (Updated)
  • Can I pay my customs fees now?
  • What is a custom friendly invoice?
  • Can you lower the custom fees?
  • What is the customs process?
Solaris Japan