Customs & Shipping
Customs and shipping problems and questions can be found here.
Solaris Japan Shipping Protection
- What is shipping protection?
- What is covered under shipping protection?
- Can I add shipping protection to my order?
- How do I add shipping protection to my order?
- Do all orders include shipping protection?
- My package arrived damaged - how do I file a damage claim?
Shipping
- Japan Post discontinuing ePacket service (Sep. 2023)
- Increase in JP Post Shipping Rates [Updated September 2023]
- My FedEx package arrived with damage. What should I do?
- Understanding JP Post's tracking updates
- How do we pack your package?
- Why hasn't my tracking updated [Saver Seamail Shipping]?