Due to the recent outbreak of the novel coronavirus (SARS-CoV-2/COVID-19), Japan Post has announced that service will be restricted and or suspended in 155 countries starting 12am April 2. These restrictions/suspensions will remain in place until further notice.
Additionally, JP Post has announced that SAL services are suspended to ALL countries - for countries not included on this list, this means the only available shipping methods are EMS (Express 3-7 business days), ePacket (Regular 5-10 business days), and Surface/seamail (Saver 28-56 business days).
Countries affect by service restrictions can ONLY receive mail via seamail. If you have placed an order and your country is affected, please reach out to us to see if we can change your shipping method to seamail.
Countries affected by service suspensions CANNOT receive any parcels at this time.
We deeply apologize for the inconvenience, but we will ship out all orders affected by this service disruption as soon as we can. We generally CANNOT accept any cancellations due to JP Post's service disruption. We appreciate your understanding.
UPDATE APR 23: The United States has been added to Service Restrictions. Spain has been moved to Service Suspensions and Ukraine has moved to Restrictions.
UPDATE APR 9: Australia, Denmark, Norway, and Sweden have been added to Service Restrictions. Brazil has been moved to Service Suspensions.
UPDATE JUNE 4: Starting June 5th, Switzerland will also be able to receive EMS and ePacket shipments and Spain will be able to receive seamail shipments.
UPDATE JUNE 19: Starting June 19th, EMS and ePacket will be available again to these countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Norway, Poland, Portugal, Slovenia, Spain, and Sweden. We will begin getting packages ordered with EMS or ePacket out as soon as we can - please understand that we have a large amount of packages to process so your package may take time to ship.
UPDATE JULY 1: Starting July 1st, EMS and ePacket will be available again to China, Italy and New Zealand. Indonesia will be able to receive seamail packages again.
UPDATE JULY 1: Starting July 17th, EMS and ePacket will be available again to Indonesia and Cook Islands. Greenland, Serbia, Faroe Island, and Tunisia are able to receive only ePacket and seamail (these four countries will be listed under service restrictions). Myanmar and Bolivia are now impacted by Service Suspensions.
UPDATE AUG 7: Starting August 7th, EMS and ePacket will be available again to San Marino, Turkey, Lichtenstein, and Tunisia. Sri Lanka is now able to accept airmail (EMS and ePacket) but cannot receive seamail shipments. Countries now able to receive ePacket (Regular) but not EMS (Express) are: Azerbaijan, Slovakia, Belarus, Malta, North Macedonia, Armenia, Kosovo, Vatican, Montenegro, Aruba, Albania, Anguilla, Bonaire, Saba and Sint Eustatius, Cape Verde, Gambia, Guinea-Bissau, Independent State of Samoa, Sao Tome and Principe, Saint Maarten, and St. Helena. Service suspensions have now been created for Pakistan, Brunei, Maldives, and Myanmar.
Service Restrictions (only seamail packages)
- Afghanistan
- Albania
- Algeria
- American Samoa
- Angora
- Anguilla
- Antigua and Barbuda
- Armenia
- Aruba
- Ascension
- Australia
- Azerbaijan
- Bahamas
- Bangladesh
- Barbados
- Belarus
- Belize
- Bermuda Islands
- Burundi
- Bhutan
- Cameroon
- Cape Verde
- Christmas Island
- Cocos Islands
- Costa Rica
- Cuba
- Dominica
- Dominican Republic
- East Timor
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Eswatini
- Ethiopia
- Faroe Island
- Fiji
- Gambia
- Ghana
- Gorgia
- Greece
- Greenland
- Grenada
- Guam
- Guinea-Bissau
- Guyana
- Haiti
- Iran
- Ireland
- Israel
- Jamaica
- Jordan
- Kenya
- Kiribati
- Kosovo
- Kyrgyzstan
- Laos
- Lesotho
- Madagascar
- Malawi
- Malta
- Mauritius
- Micronesia
- Midway Islands
- Moldova
- Montserrat
- Morocco
- Mozambique
- Namibia
- Nauru
- Netherlands Caribbean Territory
- Nicaragua
- Nigeria
- Norfolk island
- North Macedonia
- Northern Mariana Islands
- Oman
- Palau
- Papua New Guinea
- Peru
- Pitcairn
- Puerto Rico
- Republic of the Congo
- Republic of South Africa
- Reunion
- Romania
- Russia
- Rwanda
- Saint Kitts and Nevis
- Sankt Lucia
- Sankt Vincent
- Sao Tome and Principe
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Sint Maarten
- Siria
- Slovakia
- Solomon Islands
- South Sudan
- Sri Lanka (airmail only)
- St. Helena
- Suriname
- Tanzania
- Togo
- Tonga
- Trinidad Tobago
- Tristan da Cunha
- Turkmenistan
- Turks and Caicos Islands
- Tuvalu
- UAE
- Uganda
- Ukraine
- United States
- US Virgin Islands
- Vanuatu
- Vatican
- Virgin Island
- Wake
- Wallis and Futuna
- Zambia
- Zimbabwe
Service Suspensions (no mail)
- Argentina
- Bahrain
- Benin
- Bolivia
- Brazil
- Brunei
- Burkina Faso
- Cayman Islands
- Central Africa
- Chad
- Chile
- Colombia
- Comoros
- Curacao
- Cyprus
- Djibouti
- Ecuador
- French Guiana
- French Polynesia
- Gabon
- Guatemala
- Guinea
- Honduras
- India
- Iraq
- Ivory Coast
- Kuwait
- Maldives
- Mali
- Martinique
- Mauritania
- Mongolia
- Monte Negro
- Myanmar
- Nepal
- New Caledonia
- Niger
- Pakistan
- Panama
- Paraguay
- Saint Pierre and Miquelon
- Samoa
- Uruguay
- Venezuela
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