Due to the recent outbreak of the novel coronavirus (SARS-CoV-2/COVID-19), Japan Post has announced that service will be restricted and or suspended in 155 countries starting 12am April 2. These restrictions/suspensions will remain in place until further notice.
Additionally, JP Post has announced that SAL services are suspended to ALL countries - for countries not included on this list, this means the only available shipping methods are EMS (Express 3-7 business days), ePacket (Regular 5-10 business days), and Surface/seamail (Saver 28-56 business days) [+FedEx to the US].
Countries affect by service restrictions can ONLY receive mail via seamail. If you have placed an order and your country is affected, please reach out to us to see if we can change your shipping method to seamail.
Countries affected by service suspensions CANNOT receive any parcels at this time.
We deeply apologize for the inconvenience, but we will ship out all orders affected by this service disruption as soon as we can. We generally CANNOT accept any cancellations due to JP Post's service disruption. We appreciate your understanding.
UPDATE APR 23 2020: The United States has been added to Service Restrictions. Spain has been moved to Service Suspensions and Ukraine has moved to Restrictions.
UPDATE JUNE 19 2020: Starting June 19th, EMS and ePacket will be available again to these countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Norway, Poland, Portugal, Slovenia, Spain, and Sweden. We will begin getting packages ordered with EMS or ePacket out as soon as we can - please understand that we have a large amount of packages to process so your package may take time to ship.
UPDATE AUG 7 2020: Starting August 7th, EMS and ePacket will be available again to San Marino, Turkey, Lichtenstein, and Tunisia. Sri Lanka is now able to accept airmail (EMS and ePacket) but cannot receive seamail shipments. Countries now able to receive ePacket (Regular) but not EMS (Express) are: Slovakia, Belarus, Malta, North Macedonia, Armenia, Kosovo, Vatican, Montenegro, Aruba, Albania, Anguilla, Bonaire, Saba and Sint Eustatius, Cape Verde, Gambia, Guinea-Bissau, Independent State of Samoa, Sao Tome and Principe, Saint Maarten, and St. Helena. Service suspensions have now been created for Pakistan, Brunei, Maldives, and Myanmar.
UPDATE NOV 27 2020: Starting Nov 27th, Canada will be impacted by service restrictions and will only be able to receive seamail (Saver) shipments.
UPDATE FEB 25 2021: Starting Feb 26th: Ireland, Algeria, Ukraine, Oman, Cyprus, Morocco, and Jordan will be able to receive airmail and seamail. Argentina, Chile (July 14, 2021: all mail now suspended to Chile), Colombia, Ethiopia, Iran, Iraq, Kuwait, Nepal, Pakistan, Rwanda, and Uganda will be able to receive airmail shipments again, although seamail is still suspended to these locations.
UPDATE MAY 18 2021: Starting May 19th, seamail to Canada and New Zealand will be suspended.
UPDATE JUNE 1 2021: Starting June 1, EMS has resumed service to the US with heavy delays in delivery time expected. ePacket remains suspended.
UPDATE JULY 30 2021: Starting July 30, EMS and ePacket have resumed service to the Emirates and Israel.
UPDATE OCT 15 2021: ePacket and EMS are now suspended to Israel, Italy, and the UAE.
Service Restrictions (only seamail packages)
- Albania
- American Samoa
- Angora
- Argentina (only airmail, no seamail)
- Armenia
- Aruba
- Ascension
- Australia
- Azerbaijan
- Bangladesh
- Belarus
- Burundi
- Brazil
- Cameroon
- Cape Verde
- Christmas Island
- Cocos Islands
- Colombia (only airmail, no seamail)
- Cyprus (only airmail, no seamail)
- Dominica (only ePacket)
- East Timor
- Ecuador (no seamail)
- Equatorial Guinea
- Eritrea
- Eswatini
- Ethiopia (only airmail, no seamail)
- Falkland Islands
- Faroe Island
- Fiji
- Gabon (no seamail)
- Gambia
- Gibraltar
- Gorgia
- Greece
- Greenland
- Guam
- Guinea
- Guinea-Bissau
- India
- Iran (only airmail, no seamail)
- Iraq (only airmail, no seamail)
- Israel
- Italy
- Ivory Coast (no seamail)
- Jordan (only airmail, no seamail)
- Kiribati
- Kosovo
- Kuwait (only airmail, no seamail)
- Kyrgyzstan
- Laos
- Lesotho
- Malawi
- Malta
- Micronesia
- Midway Islands
- Moldova
- Montserrat
- Morocco (only airmail, no seamail)
- Mozambique (only airmail, no seamail)
- Namibia
- Nauru
- Nepal (only airmail, no seamail)
- Netherlands Caribbean Territory
- New Zealand (only airmail, no seamail)
- Norfolk island
- North Macedonia
- Northern Mariana Islands
- Oman (only airmail, no seamail)
- Pakistan (only airmail, no seamail)
- Palau
- Panama (only airmail, no seamail)
- Papua New Guinea
- Peru
- Pitcairn (only ePacket)
- Puerto Rico
- Republic of the Congo
- Reunion
- Romania
- Russia
- Rwanda
- Sao Tome and Principe
- San Marino
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Sint Maarten
- Siria
- Slovakia
- Solomon Islands
- Sri Lanka (airmail only)
- St. Helena
- Suriname (only ePacket)
- Tonga
- Trinidad Tobago
- Tristan da Cunha
- Turks and Caicos Islands (only ePacket)
- Tuvalu
- Uganda (only airmail, no seamail)
- United Arab Emirates (UAE)
- United States (only seamail and EMS)
- US Virgin Islands
- Vanuatu
- Vatican
- Wake
- Wallis and Futuna
- Zambia
Service Suspensions (no mail)
- Afghanistan
- Anguilla
- Antigua and Barbuda
- Bahamas
- Bahrain
- Barbados
- Belize
- Benin
- Bermuda Islands
- Bolivia
- Brunei
- Burkina Faso
- Canada
- Cayman Islands
- Central Africa
- Chad
- Chile
- Comoros
- Costa Rica
- Cuba
- Curacao
- Djibouti
- Dominican Republic
- Egypt
- El Salvador
- French Guiana
- French Polynesia
- Guatemala
- Grenada
- Guyana
- Haiti
- Honduras
- Jamaica
- Maldives
- Mali
- Martinique
- Mauritania
- Mongolia
- Monte Negro
- New Caledonia
- Nicaragua
- Niger
- Paraguay
- Saint Kitts and Nevis
- Saint Lucia
- Saint Pierre and Miquelon
- Saint Vincent
- Samoa
- Sierra Leone
- South Sudan
- Turkmenistan
- Uruguay
- Venezuela
- Virgin Island
- Zimbabwe
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