FAQ
Frequently Asked Questions
Delays and Shipping Restrictions
- 2025 Holiday Shipping Notice 🛷
- August 27th 2025 - Japan Post Service Announcement - Suspended Shipping to the United States
- Delay Notice: Golden Week 2025
- [COVID-19] Alternative Shipping Methods for Shipping Suspensions
- [COVID-19] Delivery Delays and Returns for Shipped Items
- [COVID-19] JP Post Temporary Service Suspension to 155+ Countries
General FAQ
- USD is stronger than JPY, so the conversion will make things more expensive, right?
- How is our exchange rate calculated?
- We're switching to U.S. dollars!
- I'm having trouble logging in to My Account!
- How do you know an item is new?
- Shipping Delays/Suspensions Due to COVID-19