FAQ
Frequently Asked Questions
COVID-19 Alerts
- 2022 Holiday Shipping Notice 🛷
- Delay Notice: Golden Week 2022
- [COVID-19] JP Post Service to Europe
- New Year Holiday Notice
- [COVID-19] Seamail Shipping Suspended to Canada
- [COVID-19] Delayed Email Response Time
General FAQ
- I'm having trouble logging in to My Account!
- How do you know an item is new?
- Shipping Delays/Suspensions Due to COVID-19
- Why is my brand new figure double taped?
- Why does my brand new figure have some flaws?
- Why was my credit card declined?