Solaris Japan Help Center home page
Submit a request
Sign in
  1. Solaris Japan
  2. FAQ

FAQ

Frequently Asked Questions

COVID-19 Alerts

  • Delay Notice: Golden Week 2022
  • [COVID-19] JP Post Service to Europe
  • New Year Holiday Notice
  • [COVID-19] Holiday Shipping Notification
  • [COVID-19] Seamail Shipping Suspended to Canada
  • [COVID-19] Delayed Email Response Time
See all 9 articles

General FAQ

  • How do you know an item is new?
  • Shipping Delays/Suspensions Due to COVID-19
  • Why is my brand new figure double taped?
  • Why does my brand new figure have some flaws?
  • Holiday Shipping Delay Notice
  • Why was my credit card declined?
See all 25 articles
Solaris Japan