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  1. Solaris Japan
  2. FAQ

FAQ

Frequently Asked Questions

COVID-19 Alerts

  • 2022 Holiday Shipping Notice 🛷
  • Delay Notice: Golden Week 2022
  • [COVID-19] JP Post Service to Europe
  • [COVID-19] Seamail Shipping Suspended to Canada
  • [COVID-19] Delayed Email Response Time
  • [COVID-19] Delays with Shipping Orders Out
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General FAQ

  • I'm having trouble logging in to My Account!
  • How do you know an item is new?
  • Shipping Delays/Suspensions Due to COVID-19
  • Why is my brand new figure double taped?
  • Why does my brand new figure have some flaws?
  • Why was my credit card declined?
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Solaris Japan