FAQ
Frequently Asked Questions
COVID-19 Alerts
- [COVID-19] Delayed Email Response Time
- [COVID-19] Delays with Shipping Orders Out
- [COVID-19] Shipping Delays for Shipped EMS and ePacket Orders
- [COVID-19] FedEx Shipping Estimate for US Customers
- [COVID-19] Delayed Shipments to the United States
- [COVID-19] Delivery Delays and Returns for Shipped Items
General FAQ
- Shipping Delays/Suspensions Due to COVID-19
- Why is my brand new figure double taped?
- Why does my brand new figure have some flaws?
- Holiday Shipping Delay Notice
- Why was my credit card declined?
- Why hasn't my pre-order shipped?