[COVID-19] Delivery Delays and Returns for Shipped Items

Japan Post has confirmed that packages will experience significant delays, both during domestic travel and international travel due to minimal flight routes. Shipping times will exceed the posted shipping time estimates from Japan Post. 

Current conditions amidst the ongoing pandemic mean deliveries, even Express shipments, can see delays in excess of 3 months. Please check any delay statuses for shipments to your country here.

If your package's tracking shows it has left Japan ("Dispatch from outward office of exchange") and has not yet arrived in the destination country, it is likely awaiting processing at the receiving port. Due to the port closures or congestion, Japan Post cannot move the package any further or proceed with package investigations (for lost packages) until the ports are open again. 

If your package has been collected but has not moved, it may be awaiting departure from Japan (JP Post has advised the time to leave Japan can take over two weeks). Your package will be returned if your country has been affected by a restriction/suspension and has not yet left Japan. We will get in touch with you once your package arrives back to go over options for your order.