General FAQ
- I'm having trouble logging in to My Account!
- How do you know an item is new?
- Shipping Delays/Suspensions Due to COVID-19
- Why is my brand new figure double taped?
- Why does my brand new figure have some flaws?
- Why was my credit card declined?
- Why hasn't my pre-order shipped?
- Can I merge my orders to save on shipping?
- Why is my package being redirected or sent back to Tokyo?
- Why is my package being returned to Japan?
- Why haven't you replied to my email?
- Did my order ship?
- My item is broken/defective. What do I do?
- What do I do if my package/order/item appears to be lost?
- My package arrived damaged. What do I do?
- Where is my package?
- Can I change my shipping method? I decided I want my item faster.
- When will my pre-order ship?
- My tracking number isn't working and I received it 3 days ago.
- Do you have a wish list feature? I want to create a wish list.
- Can I get a notification when an item is in stock or the price drops?
- Why hasn’t my order been shipped yet?
- Why can't I track my package?
- Can I return my item?
- Can I cancel my order?