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  1. Solaris Japan
  2. FAQ
  3. General FAQ

General FAQ

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  • I'm having trouble logging in to My Account!
  • How do you know an item is new?
  • Shipping Delays/Suspensions Due to COVID-19
  • Why is my brand new figure double taped?
  • Why does my brand new figure have some flaws?
  • Why was my credit card declined?
  • Why hasn't my pre-order shipped?
  • Can I merge my orders to save on shipping?
  • Why is my package being redirected or sent back to Tokyo?
  • Why is my package being returned to Japan?
  • Why haven't you replied to my email?
  • Did my order ship?
  • My item is broken/defective. What do I do?
  • What do I do if my package/order/item appears to be lost?
  • My package arrived damaged. What do I do?
  • Where is my package?
  • Can I change my shipping method? I decided I want my item faster.
  • When will my pre-order ship?
  • My tracking number isn't working and I received it 3 days ago.
  • Do you have a wish list feature? I want to create a wish list.
  • Can I get a notification when an item is in stock or the price drops?
  • Why hasn’t my order been shipped yet?
  • Why can't I track my package?
  • Can I return my item?
  • Can I cancel my order?
Solaris Japan