Once your order is on the way, we will let you know via email. Our system sends out automated e-mails with your tracking information. The tracking information may take up to 1-3 days to work.
Articles in this section
- Holiday Shipping Delay Notice
- Why was my credit card declined?
- Why hasn't my pre-order shipped?
- Can I merge my orders to save on shipping?
- Why is my package being redirected or sent back to Tokyo?
- Why is my package being returned to Japan?
- Why haven't you replied to my email?
- Did my order ship?
- My item is broken/defective. What do I do?
- What do I do if my package/order/item appears to be lost?