We generally reply to all emails within 24 hours of a business day. In very rare instances, we must research something and it might take a couple days to receive a reply. If you haven't heard from us after 3 business days, feel free to send us another email. Remember to keep in mind we are on Japan Standard Time and we can only reply to e-mails Monday through Friday from 9am-5pm.
Articles in this section
- Holiday Shipping Delay Notice
- Why was my credit card declined?
- Why hasn't my pre-order shipped?
- Can I merge my orders to save on shipping?
- Why is my package being redirected or sent back to Tokyo?
- Why is my package being returned to Japan?
- Why haven't you replied to my email?
- Did my order ship?
- My item is broken/defective. What do I do?
- What do I do if my package/order/item appears to be lost?