What is shipping protection?

Solaris Japan Shipping protection covers your package from cases of damage, loss, or theft.

In the unlikely event that your package becomes damaged, lost, or stolen, your order will be insured for a replacement or refund at the discretion of Solaris Japan. Protecting your order is as simple as:

1. Order shipping protection with your order at checkout.

Shipping protection will automatically be enabled - we HIGHLY RECOMMEND keeping this protection on your order no matter what. 

2. You're now protected against  transit damage, loss, or theft!

With shipping protection enabled, your order will now be protected in the unlikely event that something happens to your package while it's in transit. 

3. File a claim with our support team should your order be affected.

If there is something wrong with the delivery of your item, you can contact our support team at [e-mail] so we can help with filing a claim and resolving an issue!