If you believe your order has become lost, please contact our support team at firstname.lastname@example.org so we can confirm if tracking updates look unusual. If we suspect your package is lost, we will contact the shipping carrier to investigate and locate or confirm the loss. Please contact us within 30 days of the usual delivery timeframe, as we may no longer be able to file a claim after this time.
Articles in this section
- What is shipping protection?
- What is covered under shipping protection?
- Can I add shipping protection to my order?
- How do I add shipping protection to my order?
- Do all orders include shipping protection?
- My package arrived damaged - how do I file a damage claim?
- How does a replacement or refund work?
- How do I file a shipping protection claim?
- My package was stolen - how do I file a stolen claim?
- I think my order is lost - how do I file a lost claim?