I think my order is lost - how do I file a lost claim?

If you believe your order has become lost, please contact our support team at [e-mail] so we can confirm if tracking updates look unusual. If we suspect your package is lost, we will contact the shipping carrier to investigate and locate or confirm the loss. Please contact us within 30 days of the usual delivery timeframe, as we may no longer be able to file a claim after this time.