If your claim is approved, we will either issue a refund for the affected item(s) or issue a replacement item.
Articles in this section
- What is shipping protection?
- What is covered under shipping protection?
- Can I add shipping protection to my order?
- How do I add shipping protection to my order?
- Do all orders include shipping protection?
- My package arrived damaged - how do I file a damage claim?
- How does a replacement or refund work?
- How do I file a shipping protection claim?
- My package was stolen - how do I file a stolen claim?
- I think my order is lost - how do I file a lost claim?