You will need to file a claim within 7 days after the tracking shows the package as delivered. If you can’t find your package after it’s been marked as delivered, we recommend first checking around your home as some delivery personnel will conceal the package to prevent theft. We also recommend checking with neighbors who may have accepted the package on your behalf.
If you are still unable to find the package after these steps, you will need to contact the police to file a report of the stolen package. Once your report has been filed, you must forward this to our support team to file a theft claim.