Before you place an order
Questions about placing an order
- Notice: Language for DVDs, Blu-Rays, CDs, and Games
- My item has a defect I didn't notice in the photos you sent!
- Why am I being asked to submit information for identity verification?
- WARNING about FOTS Japan, Insight, Pulchra, B'full and Apricot Blossom
- The official product photos show additional figures - do these come included?
- What payments do you accept?
- Are your items authentic? Do you sell bootlegs?
- Can you mark my package as Gift?
- What is a defective item?
- Do you have the limited edition or exclusive version of ........ ?
- Special requests: photos, private courier quotes etc.
- Why is there two of the same figures listed on your website?
- I don't see X item listed on your website. Can you order it for me?
- Can I pay for my pre-order later?
- Pre-Orders & Tentative Pre-Orders
- Availability & Pricing