Why do I have to pay additional shipping costs?

Please note: We do not keep your shipping costs. We pay Japan Post the shipping fees that you have paid us.

There are a few reasons why you might be asked to pay additional for shipping your order.

For pre-orders, please note that the shipping costs you pay at checkout are based on the weight that the manufacturer provides us with. Unfortunately, manufacturers sometimes underestimate the actual weight and dimensions of the item, which leads to a higher shipping cost.

We cannot confirm the weight/dimensions until the pre-order arrives in our offices, so we will not be able to advise whether or not additional fees may apply before the release date (the only exception: Prime 1 Studio pre-orders will require additional shipping costs due to their size). All pre-orders have a warning on the item page about this possibility of increased costs. 

For an order of in-stock items, shipping costs might increase is due to the size or number of items in an order. Some items have very large boxes and we are sometimes unable to pack them as originally estimated, or the items may need to be split into multiple boxes due to the post's size restrictions.
We do this to protect your items. We pride ourselves on our packaging and we do not want you to receive any damaged items.

We are truly sorry for any inconvenience that additional shipping costs may cause you.