If your order is shipping via Saver, tracking will not update while the package is in transit between Japan and the destination country. Because Saver shipping is sea mail, tracking cannot be updated while the package is still transiting via boat.
Your tracking information will update when your package has reached its destination country. Please note that there might be a considerable amount of time before your tracking number updates again.
Saver shipping can take up to 12 weeks (56 business days), so please be patient while your package is on its way to you. If it has been less than 12 weeks since your order shipped, please wait as we cannot do anything to assist at this time.
If it has been over 12 weeks and your tracking has not updated, please let us know so that we may open an investigation with Japan Post for you.